Returns Policy

We understand that a product may not be what you expected, and in that case, we ask you to check the following terms for returning a product.

• When you receive a shipping notification, it is too late to cancel the order; you must request a return.
• We accept returns within 30 days after the original ship date as long as the item is in its original sealed packaging, unopened, and undamaged.
• Shipping charges are not refundable for change of mind returns.
• We may refuse to accept or permit the return of products that are not in their original, unopened packaging or have been altered or modified with third-party or aftermarket parts or components.
• Once the product has been returned to us and verified as complete (containing the “original sealed” product box, with the device in its original packing materials) and undamaged. You will receive a refund for your purchase amount, less shipping and handling. We do not reimburse delivery fees. 

Refunds Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a 15 days.

Late or missing refunds

• If you haven’t received a refund yet, first check your bank account or account of original payment method again.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at sales@talariaebikes.co.uk 

Need help?

Contact us at sales@talariaebikes.co.uk for questions related to refunds and returns.